SalesForce® Community Cloud QuickStart
What is Salesforce Customer Community?
Salesforce Customer Community is geared towards customer support, It is a one-stop, self-service shop for your customers and partners. Members can log into it and find answers, connect with one another to share experiences and resolve issues with the help of the Knowledge library. Partners and Customers can also be given access to Salesforce Standard and Custom Object data.
The Velocity’s Customer Community QuickStart implementation is the best way to quickly get started with Customer Community and receive a fast return on your investment. This is a very basic QuickStart to get a Community up and running using standard templates. It does not include the use of VisualForce pages.
Our Salesforce™ Certified professionals get to know your company and map your requirements to Customer Community functionality, following best practices.
Up and running in weeks not months
Done right the first time, quickly, using industry best practices with expert knowledge
Using a structured agenda, our consultants facilitate a requirements gathering session to quickly learn how your business operates and how it will be using the Community Cloud for your customers, users and partners.
Once we’ve confirmed all the details from the discovery session, our consultants will proceed to configure the Community Cloud Portal.
A QuickStart initialization includes configuration of the following Salesforce® components:
Create Community using a standard template
Set Up Custom Community URL (https://Community.YourCompanyName.com)
Apply Company Logo & Color Scheme
Set up Landing Tab or Page
Configure Security for Data Visibility
Profile, Object & Field Level Security
Set up 3 Community pages for Standard and Custom objects
Set up self help Knowledge (if knowledge is enabled in Salesforce) area
Configure chatter for customers and partners
Internal User Training
Customer User Guide
Lead or Case Assignment Rules
Post Implementation Support
Finally, we hand off your new Customer Community platform to you with an intensive two hour in-person or web based training session.
WHAT’S HAPPENS POST INSTALLATION?
After installation is complete we proceed into our warranty phase. Through our OnDemand division, should you want to change or continue enhancing your Salesforce Community, we’ll be there on an as needed/as required basis. We can handle administration, customization and configuration requests for your Community so you can focus on growing your business.
Total Price: $4,550.00