Salesforce Upgrades Service Cloud Einstein


Salesforce is always looking for ways to improve your company and their service. When this new enhancement popped up in our feeds, our minds were blown. 

To see the full news release on Click Here

Artificial intelligence alone will not drive your business forward—AI must be connected to CRM data and guided processes so companies can create seamless experiences that put customers at the center.Today is a big step forward in empowering our customers with an easy way to provide guided, intelligent service at scale.
— Bill Patterson, SVP and GM, Service Cloud, Salesforce

Congrats on being so innovative! We're alwasy proud to work with you and your products! 

About Velocity Werx Ltd.  Velocity is a leading provider of Salesforce consulting and On-Demand Salesforce Administrator services to small & medium sized companies in North America.  Velocity is a Salesforce® registered partner, dedicated and trusted implementation consulting firm for its clients. Being an industry leader in Salesforce® innovation and creating operational efficiencies, we help our clients realize and accelerate their Salesforce implementation return on investment. Maintaining a socially conscious mindset, Velocity is a member of the Pledge 1% organization giving back 1% of its profits, 1% of its time & 1% of its products to non-profit organizations. We have offices in Calgary, Kelowna, Vancouver, Edmonton and Winnipeg.  To learn more about Velocity, visit